Payment Policy
Accepted Payment Methods
At EverThermo, we strive to provide secure and convenient payment options for our customers. We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express
- PayPal: Secure online payments
- Interac e-Transfer: Available for Canadian customers
Payment Security
Your security is our priority. We implement the following measures to protect your payment information:
- SSL encryption for all transactions
- PCI DSS compliance for credit card processing
- Secure payment gateway integration
- Regular security audits and updates
PayPal Payments
When choosing PayPal as your payment method:
- You will be redirected to PayPal's secure payment page
- Log in with your PayPal credentials to complete the payment
- Non-PayPal account holders can pay with credit/debit cards through PayPal's guest checkout
- Your order will be shipped to the address registered with PayPal unless specified otherwise
Interac e-Transfer
For Canadian customers preferring Interac e-Transfer:
- Send payment to: ask@everthermo.com
- Include your order number in the transfer message
- Order processing begins after payment confirmation
- Standard processing time: 1-2 business days
Currency and Pricing
All prices are listed in Canadian Dollars (CAD). For international customers:
- Your credit card provider will convert the amount to your local currency
- Conversion rates are determined by your card issuer
- Additional foreign transaction fees may apply
Order Processing
Our order processing procedures:
- Orders are processed Monday through Friday, 9:00 AM - 5:00 PM EST
- Payment confirmation emails are sent automatically
- Order processing begins after payment verification
- Shipping confirmation with tracking information will be provided via email
Payment Issues
If you experience any payment-related issues:
- Contact our customer service team at +1 (514) 340-9934
- Email us at ask@everthermo.com
- Visit our store at 19 Rue Surrey Gardens, Westmount, QC H3Y 1N4, Canada
- Business hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Billing Information
Please ensure:
- All billing information matches your payment card details
- Your shipping address is correct before completing payment
- You review all order details before finalizing the purchase
- You keep your order confirmation email for reference