Service Policy

1. Service Overview

At EverThermo, we are committed to providing exceptional service for all your thermos and insulated container needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@everthermo.com
• Phone: +1 (514) 340-9934
• Address: 19 Rue Surrey Gardens, Westmount, QC H3Y 1N4, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

3. Product Repair Services

3.1 Available Services

• Thermos insulation restoration
• Seal and gasket replacement
• Cap and lid repair
• Exterior coating restoration
• Component replacement
• Deep cleaning and sanitization

3.2 Service Timeframes

Standard repair services typically require:

• Initial assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-14 business days
• Custom component fabrication: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new products purchased from EverThermo include:

• 30-day satisfaction guarantee
• 2-year warranty against manufacturing defects
• Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 5-year extended protection
• Priority repair service
• Free replacement of worn components
• Annual maintenance service

5. Custom Services

5.1 Product Customization

• Custom engraving
• Corporate branding
• Color customization
• Specialized carrying solutions
• Custom capacity options

5.2 Professional Services

• Bulk order consulting
• Product care workshops
• Corporate gifting programs
• Maintenance training

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed inspection: $25
• Expert consultation: $50

6.2 Repair Costs

• Minor repairs: $20-40
• Major repairs: $50-120
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Comprehensive testing before return
• Quality documentation
• Satisfaction guarantee
• Post-service follow-up

8. Service Requests

8.1 How to Request Service

1. Contact our support team
2. Describe the service needed
3. Receive initial assessment
4. Schedule service appointment
5. Approve service quote

8.2 Required Information

• Product model and serial number
• Purchase date and location
• Detailed description of issues
• Photos of damaged components
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 90-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine parts and materials

10. Updates to Service Policy

EverThermo reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.